Terms of Service

1. Scope

These terms apply to all agreements between Callwave GmbH ("Callwave") and business customers regarding use of the Callwave platform.

Customer terms deviating from these apply only if Callwave expressly agrees in writing.

2. Description of service

Callwave provides a cloud-based AI reception that answers phone calls, provides information and — depending on configuration — books appointments or forwards calls.

The specific feature set depends on the selected plan and product description on the website at the time of contract conclusion.

3. Conclusion of contract

The contract is formed by registration, completion of setup and — for paid plans — confirmation of payment.

Callwave confirms conclusion by enabling the account in the dashboard.

4. Term & termination

Unless otherwise agreed, paid contracts run monthly and renew automatically for one month at a time.

Cancellation is possible at the end of the current billing period — via the dashboard or email to hello@callwave.ai.

The right to extraordinary termination for good cause remains unaffected.

5. Pricing & billing

Prices shown on the pricing page apply plus applicable VAT.

For usage-based components (e.g. call minutes), billing is based on actual consumption per plan.

Callwave may adjust prices with at least 30 days' notice; for material increases customers have a special right to terminate.

6. Customer obligations

• Keep credentials secure and report misuse promptly
• Legal compliance of phone numbers and forwarding used
• No use for unlawful, harassing or misleading purposes
• Provide accurate company and billing information

7. Availability

Callwave aims for high platform availability. Maintenance windows are announced where possible.

Uninterrupted availability cannot be guaranteed technically; outages at third parties (telephony, cloud) may affect reachability.

8. Liability

Callwave is fully liable for intent and gross negligence and for injury to life, body or health.

For slight negligence, Callwave is liable only for breach of essential contractual obligations and limited to foreseeable, typical damage.

Liability for lost profit and indirect damage is excluded where permitted by law.

9. Intellectual property

All rights in software, trademarks and documentation remain with Callwave. The customer receives a non-transferable right of use for the contract term.

Content provided by the customer (texts, knowledge base) remains the customer's property. Callwave may process it to fulfil the contract.

10. Privacy

Callwave processes personal data according to the privacy policy and — where required — the data processing agreement (DPA).

The customer is responsible for the lawfulness of processing caller data in their area of responsibility.

11. Final provisions

German law applies excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for merchants is Berlin where legally permitted.

If individual provisions are invalid, the validity of the remaining provisions is unaffected.