Getting started
Set up your assistant and place your first test call.
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Guides for setup, knowledge base, calendar, and dashboard — everything for Callwave.
Improve your assistant
Review response quality and optimize strategically.
Write prompts
Clear instructions for natural conversations.
Integrations
Connect calendar, call forwarding, and knowledge base.
Calls & analytics
Use dashboard, transcripts, and appointment overview.
Articles
8 results
Getting started
Set up your assistant in three steps
From website input to your first test call.
- Open /setup and enter your company website. Callwave reads services, business hours, and common questions from it.
- Choose industry, voice, and language (German, Serbian, or Croatian). Customize the greeting.
- Start a test call directly in setup. Then enable call forwarding and calendar in settings.
Getting started
Maintain your knowledge base
Import, supplement, and keep content up to date.
- Under Knowledge Base, you can import website content or add text manually.
- Structured sections (services, FAQ, business hours) help the assistant respond accurately.
- After major website changes, re-import to keep answers current.
Integrations
Set up call forwarding
Forward incoming calls to your landline or mobile number.
- Under Settings > Phone, enable forwarding and enter your target number.
- Decide whether calls outside business hours are forwarded or handled by the assistant only.
- Test forwarding with a call before going live.
Integrations
Book appointments
Schedule appointments with Callwave Calendar or Google Calendar.
- In the internal Callwave calendar, set business hours, buffer times, and booking windows.
- Optionally connect Google Calendar — appointments then appear in both systems.
- The assistant checks availability during the conversation and confirms booked appointments.
Write prompts
Write a good prompt
Five rules for clear assistant instructions.
- Describe role and tone: friendly, factual, concise.
- Define clear boundaries: What can the assistant decide, when should it forward?
- List typical inquiries for your industry (appointment, price, emergency, callback).
- Provide example answers for common questions.
- Test after every change with a real call.
Improve your assistant
Improve response quality
Identify and fix common issues.
- Review failed calls in the dashboard and read transcripts.
- Missing information? Add to the knowledge base instead of lengthening the prompt.
- For repeated errors: simplify greeting, tighten forwarding rules, adjust voice or language.
Improve your assistant
Multilingual calls
Use German, Serbian, and Croatian in your assistant.
- Enable desired languages under Settings > Language.
- Set a primary language and optionally language selection at call start.
- Ensure knowledge base content is available in the desired language.
Calls & analytics
Analyze calls in the dashboard
Transcripts, duration, and appointments at a glance.
- Under Calls, see all conversations with status, duration, and transcript.
- Under Appointments, find booked and upcoming appointments from calendar integrations.
- Use recurring patterns (common questions, peak times) to optimize your knowledge base.
Frequently asked
Your assistant is prepared during setup. For live connection, set up forwarding to your existing number in settings or use the number provided by Callwave — depending on your plan.
Define role, tone, and typical inquiries. Keep instructions specific and concise. Examples and clear forwarding rules help more than long paragraphs.
Under Settings > Phone, enable forwarding, enter the target number, and configure behavior outside business hours.
Configure business hours and booking windows in the calendar. Optionally connect Google Calendar. The assistant checks availability and confirms appointments during the conversation.
Background noise, unclear pronunciation, or missing follow-up rules are common causes. Check the transcript, add explicit follow-up instructions in the prompt, and test again.
Callwave processes call data in compliance with GDPR. Transcripts and settings are hosted in the EU. Details are in our privacy policy at /privacy.
Still have questions?
Our support team helps you with setup and configuration.
Scalable call handling with Callwave
See how your AI assistant handles calls, books appointments, and relieves your team — simple, efficient, and around the clock.